Mercedes-Benz Key Replacement

Our scrutiny is your peace of mind.

Only you or your authorized representative are able to order a replacement key for your vehicle from an authorized Mercedes-Benz dealers. Replacement keys sourced outside of the Mercedes-Benz dealer network are not compatible with your Mercedes-Benz due to the sophisticated anti-theft programming.  

To ensure our valued customers are protected, Mercedes-Benz and Carlton have adopted strict procedures for ordering and obtaining replacement keys.  The following is required when ordering and retrieving keys:

• Original vehicle registration or title;

• Registered owner's driver's license, passport, passport card, or other state identification card; 

• Depending on the year and model of your Mercedes-Benz, the vehicle may need to be present at the dealership when picking up your replacement key for synchronization or programming; and

• The registered owner or authorized representative MUST be present with proper identification to pick up the replacement key.

All replacement key orders are subject to audit by Mercedes-Benz.  Carlton Mercedes-Benz reserves the right to refuse key replacement for lack of proper documentation, proof of ownership and identity, or if the transaction appears to be suspicious.

To expedite your request, click here to complete the Mercedes-Benz key order request form.

Frequently Asked Questions

How do I order a spare or replacement key?  To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver's license, passport or identity card.

May I order a key over the phone?  No, a key cannot be ordered over the phone. All keys must be ordered in person at your local authorized Mercedes-Benz dealership.

I am a long-time customer of the dealership.  Am I still required to provide all of this documentation?  The process of ordering and synchronizing a replacement key must be documented in person with proper paperwork, forms, and signatures as per Mercedes-Benz policy.  This process is in place to ensure protection of the customer and vehicle.

Can keys be reprogrammed?  No, each key is hard coded to the unique VIN. Once a key is programmed to a vehicle, it cannot be reprogrammed.

Can someone else order and pick up a key on my behalf?  Yes.  An authorized representative or delegate may order and pick up a key on your behalf. The following documentation is required: original copy of vehicle registration, vehicle owner driver's license, passport or identity card and a signed and dated letter of authorization from the owner of the vehicle. The authorized representative or delegate must also bring the vehicle in to the dealership.

Why do I have to bring my vehicle to the dealership to pick up a key?  The key has to be synchronized to the vehicle and checked for proper operation, and this must be conducted by a qualified technician at an authorized Mercedes-Benz dealership. The dealership also has to ensure that the person picking up the key has the vehicle in their possession, as an additional means of protection for the vehicle owner.

Do I have to order a key or does the dealership have them in stock?  We do not stock any replacement keys, and all keys are programmed to order by Mercedes-Benz to your vehicle's VIN prior to shipment to Carlton Mercedes-Benz.

Can you mail the key to me?  No. The key will be provided in-dealership.

Mercedes-Benz Key Replacements at Carlton Motorcars in Greenville, South Carolina

At Carlton Motorcars in Greenville, South Carolina, we understand that losing or needing to replace your Mercedes-Benz key can be a stressful experience. Our dedicated team is here to provide you with efficient and professional key replacement services to get you back on the road swiftly. Serving the Greenville area as well as Greer and Spartanburg, SC, we are your trusted source for all your Mercedes-Benz key replacement needs.

Why Choose Carlton Motorcars for Key Replacements?

1. Expertise in Mercedes-Benz Key Systems

Our skilled technicians at Carlton Motorcars specialize in Mercedes-Benz vehicles. We possess in-depth knowledge of the various key systems and technologies used across different models and years. This ensures that your key replacement will be handled with precision and care.

• Advanced Key Technologies: We handle traditional keys, key fobs, and advanced keyless entry systems.
• Model-Specific Solutions: From older models to the latest releases, we have the expertise to replace keys for all Mercedes-Benz vehicles.

2. Efficient and Convenient Service

We prioritize your convenience and aim to minimize the disruption to your daily routine. Our streamlined key replacement process is designed to be as quick and hassle-free as possible.

• Same-Day Service: We offer prompt service to ensure you get your new key without unnecessary delays.
• Mobile Key Programming: In some cases, we can perform key programming and replacement on-site, saving you a trip to our dealership.

3. Comprehensive Key Replacement Solutions

At Carlton Motorcars, we offer a range of key replacement services to meet your specific needs. Whether you’ve lost your key, need a spare, or require a replacement due to damage, we’ve got you covered.

• Lost or Stolen Keys: We can quickly provide a replacement key to restore your vehicle’s security.
• Damaged Keys: If your key is damaged or malfunctioning, we can create a new one to ensure smooth operation.
• Spare Keys: We recommend having a spare key for added convenience and security.

4. State-of-the-Art Equipment

Our service department is equipped with the latest diagnostic and programming tools to handle all types of Mercedes-Benz keys. This advanced technology allows us to perform accurate key programming and ensure compatibility with your vehicle.

• Key Programming: We use cutting-edge equipment to program your new key to work seamlessly with your vehicle’s electronic systems.
• Diagnostic Tools: Our diagnostic tools help us verify that your new key is functioning correctly and that your vehicle’s security systems are intact.

Why Mercedes-Benz Owners Trust Carlton Motorcars

1. Exceptional Customer Service

At Carlton Motorcars, customer satisfaction is our top priority. Our friendly and knowledgeable staff are here to assist you throughout the key replacement process, answering any questions and ensuring you receive the best possible service.

• Personalized Attention: We take the time to understand your specific needs and provide tailored solutions.
• Professionalism: Our team is dedicated to delivering high-quality service with professionalism and integrity.

2. Convenient Location

Located in Greenville, South Carolina, we are easily accessible to residents of Greer, Spartanburg, and the surrounding areas. Our central location makes it convenient for you to visit us for key replacement services.

• Easy Access: Visit us at our Greenville dealership for prompt and efficient key replacement.
• Local Expertise: We understand the needs of our local customers and strive to provide exceptional service.

Contact Us for Your Mercedes-Benz Key Replacement

If you need a key replacement for your Mercedes-Benz, trust Carlton Motorcars to provide expert service and support. Contact us today to schedule an appointment or for more information about our key replacement services.